Desktop Support Engineer

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Job Detail
Industry
Fast Moving Consumer Goods (FMCG)
Functional Area:
Computer Networking
Total Position:
1
Job Type:
Full Time/Permanent
Job Location:
Jeddah, Saudi Arabia
Gender:
Male
Career Level:
Experienced Professional
Education:
Bachelors
Minimum Experience:
2 Years
Work Permit:
Saudi Arabia
Apply By :
Jun 13, 2018
Posted On:
Mar 13, 2018
Job Description

Job Summary:

To provide IS network, E-Mail, Core Business Applications and Desktop operational support with courteous, efficient, professional and timely service to the business using appropriate tools and techniques to identify and resolve problems. Observe, analyze and recommend areas of improvement of Information Services to the management.

Responsibility:

  • Troubleshooting malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services.
  • Resolve user problems with PCs, Email systems, network printing etc. Monitor Windows servers for any error messages.
  • Install PCs and peripherals. Install and upgrade motherboards, disk drives, other boards and memory chips etc. Replace defective or inadequate software packages. Provide technical assistance and preliminary information to system users. Refer major hardware problems to vendor service personnel for correction.
  • Replace defective IT hardware equipment such as monitors, printers, keyboards, mouse and other IT peripherals.
  • Install, upgrade, support and troubleshoot Windows 7, Microsoft Office and any other authorized desktop applications.
  • Conduct basic operation training of retail system and other business application.
  • Any other relevant tasks assigned by the Manager or Supervisor

Qualifications:

  • Bachelor’s Degree, preference will be given to Bachelor of Computer Science
  • CCNA and MCSE Certifications
  • Minimum 2 years of experience in the similar capacity
  • Saudi or Iqama transferable
  • Job location Wadi Starah Btween Jeddah , and madinah