Desktop Support Engineer

Job Detail
Functional Area
Fast Moving Consumer Goods (FMCG)
Functional Area:
Computer Networking
Total Position:
1
Job Type:
Full Time/Permanent
Job Location:
Jeddah, Saudi Arabia
Gender:
Male
Career Level:
Experienced Professional
Education:
Bachelors
Minimum Experience:
3 Years
Work Permit:
Saudi Arabia
Apply By :
Nov 21, 2017
Posted On:
Sep 26, 2017
Job Description

Job Summary:

To provide IS network, E-Mail, Core Business Applications and Desktop operational support with courteous, efficient, professional and timely service to the business using appropriate tools and techniques to identify and resolve problems. Observe, analyze and recommend areas of improvement of Information Services to the management.

Duties and Responsibilities

  • Troubleshooting malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services.
  • Resolve user problems with PCs, Email systems, network printing etc. Monitor Windows servers for any error messages.
  • Install PCs and peripherals. Install and upgrade motherboards, disk drives, other boards and memory chips etc. Replace defective or inadequate software packages. Provide technical assistance and preliminary information to system users.
  • Providing training about the how to operate Hand Held Device to the Van sales Man for all Location include Key Accounts.
  • Sales and Distribution Front End S/W issue and Back End issue (All Locations)
  • Download and upload the Data to VansalesMan Device according to their Delivery Plan (Including Saturday)
  • Create customer codes on ERP & Zulroute
  • Server and PC Hardware/ Software Issues (all Location except Abyar)
  • LAN and WAN network Issues
  • General coordination between Radwa and IT suppliers.

Qualifications:

  • Master / Bachelor’s Degree, preference will be given to Master / Bachelor of Computer Science
  • Minimum 3 years of experience in the similar capacity
  • Experience of implementation of Sales and Merchandising solution would be a definite plus